Refund Policy

Understanding Veo3's Refund Policy

To help you make an informed purchase, here are the key facts:

• Every render consumes high-performance GPU clusters; the instant credits are delivered we pay our compute providers.
• Once credits are issued the cost is irreversible.

Subscription Refund Guidelines

Because video generation is an on-demand, compute-heavy service, monthly and annual subscriptions are generally non-refundable for the following reasons:

1. All credits are granted in full the moment payment succeeds.
2. The moment rendering starts, compute costs are locked in.
3. We immediately settle these costs with upstream GPU & inference partners.

We truly appreciate your understanding—after credits are issued we cannot reclaim the resources already paid for.

Exceptions

We will review partial refunds in only two scenarios:

1. Extended Outage
   If our platform is unavailable for five (5) consecutive calendar days or more and you are unable to create any video, you may request a 50% refund of the current subscription fee.
2. Accidental Duplicate Purchase
   If you are charged multiple times for the same plan within one (1) hour, contact us immediately; we will refund the extra order in full and absorb any processing fees.

Note: Scheduled maintenance, system upgrades, or temporary glitches lasting fewer than five consecutive days are part of normal service evolution and do not qualify for compensation.

How to Request a Refund

If you believe your case meets an exception, email support@ve03.ai within seven (7) calendar days and include:

• Your registered email address
• Order / transaction ID
• Exact dates & times of the outage OR screenshots of duplicate charges
• A brief explanation (≤ 200 words)

We will review and respond within five (5) business days. Approved refunds are processed back to the original payment method and confirmed by email.

Service Stability & Continuous Iteration

AI video generation is evolving rapidly. Model upgrades, scaling events, or new feature roll-outs may occasionally cause queue delays or temporary feature adjustments. Whenever possible we schedule maintenance between 00:00-06:00 UTC. Thank you for your patience as we push the boundaries of creative AI.

Contact us - SmartFlow AI Ltd